Current Role
Concierge — Disney’s Fort Wilderness Resort
Walt Disney Company · Jun 2025 – Present
- Welcome and assist hundreds of Guests daily with professionalism and efficiency
- Coordinate special requests and communicate across departments
- Maintain an organized workspace and support operational logistics
Operations & Exhibitions Services Lead — Career Fair
UCF Rosen College · Jan 2025 – Mar 2025
- Oversaw event logistics including layouts, signage, and registration
- Directed exhibitor load-in/out and Guest flow to support smooth event execution
- Prepared detailed plans and documentation for pre-con, post-con, and future events
Sales Hostess
Walt Disney Company · Mar 2022 – Jun 2025
- Processed transactions and managed logistics in a high-volume environment
- Anticipated Guest needs and delivered quality, tailored solutions
- Ensured Disney standards of Safety, Courtesy, and Efficiency in daily operation
Multi-Language Sales & Solutions Specialist
Walt Disney World Company · Sep 2019 – Mar 2022
- Organized group bookings and itineraries to accommodate diverse Guest needs
- Resolved escalated Guest issues quickly and effectively to ensure satisfaction
- Provided bilingual support in Spanish and English
Concierge Coordinator
Kaplan Test Prep · Aug 2018 – Jul 2019
- Managed logistics and scheduling for multiple events and seminars
- Supervised and mentored a team of 80+ staff to promote collaboration
- Built strong client relationships through proactive communication and service
